We hope you’re happy with your purchase from Marketilio. However, if you need to return an item, we offer a straightforward 14-day return policy for unopened and unused items.
How to Return an Item:
- Return Window: Items must be returned within 7 days of delivery.
- Item Condition: Products should be in their original, unused, and unopened condition, with all original packaging intact and no signs of use.
- Return Instructions: To start a return, email us at support @ marketilio. com with your order number. Our support team will provide detailed instructions on how to return your item.
IMPORTANT: Please DO NOT RETURN any item without first contacting us for authorization and receiving the correct return address from our team.
Refunds and Costs:
- Refund Process: Once we receive and inspect the returned item, a refund will be processed to your original payment method within 5-7 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred with the order.
- Refund Details: Refunds will include the item’s purchase price but exclude the original shipping costs.
Defective or Incorrect Items:
If your order arrives damaged or incorrect, contact us within 7 days of receipt. We’ll work quickly to resolve the issue by providing a replacement or a full refund.
Thank you for shopping at Marketilio! Your satisfaction is our priority.